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Mark's style is refreshing, fun and punchy, and audiences love his energy, passion and lateral approach to a wide range of topics. Choose from one of the following if it suits you - or get a heretic's point of view on whatever's chewing you up right now.

Branded memory: "I forgot you – and I can’t remember why"

There’s no such thing as good customer service anymore, because customer service is no longer just one thing. In fact, generic customer service is expensive, inefficient, irritating and old fashioned. If you want to engage your customers and build loyalty through service, the astute decision is to pursue the exact opposite: a distinctly branded customer interaction programme that is specific to what you know you can deliver to ensure your customer always wins.
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Branded culture: Singing in your rain

In the war for talent, the very worst thing you can do is offer your people a job. What they need is a cause. This is the business case for building a unified, purposeful culture that transcends function. Filled with real life proof, this is a rational eye opener for anyone who believes people stuff just costs.
Find out why

Branded sales: Making money in the middle.

When so many people are selling so much stuff, how does anyone in sales build a stand-out reputation? By deciding that they are only as good as their name and only as trusted as the brand they operate under. And secondly, by making a conscious decision to deliver a brand boosting level of value.
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Branded value: The price is never right

"Is that your best price?" … Businesses today are constantly under pressure to reduce what they charge. But price reduction is not the magical potion that makes businesses more competitive. In fact, in many ways, it creates more problems than it answers because it turns consumers into bargain hunters with an insatiable appetite for reducing your profits. If you've ever felt that what you do or offer is worth more than what people seem prepared to pay, it's time you found your emotional margin.
See for yourself